We do not offer refunds for any services or retail purchases. If you're dissatisfied with your service, please inform us within seven days of the original service date for us to address and rectify any concerns.
While we aim for your satisfaction, we cannot guarantee corrections if changes result from alterations to the original consultation, use of non-salon products, or environmental factors (such as swimming after a lightening service or post-colour services).
Our goal is for everyone to love our work and their hair.
Refunds
If you're running late, please inform us promptly. While we undestand potential traffic delays, we can only accommodate a 10-minute grace period beyond your appointment time.
Exceeding this limit may result in not having the complete full service you booked for completed or appointment rescheduled for another day.
We apologise for any inconvenience but must consider our clients booked after.
Running late
You will receive an email reminder one week prior to your appointment and a text reminder 72 hours before your appointment. Please reply with a yes/no. Please note that if we do not receive a response within 24 hours of your appointment, it will be cancelled, and your deposit will be forfeited.
Reminders & Cancellations
If you fail to show up or cancel within 48 hours of your appointment, your deposit will be forfeited, and you will be charged 30% of the total service cost.
For future bookings, payment must be made in full at the time of booking to secure your appointment. Thank you for understanding and respecting our policy.
No-shows
Service changes must be made at least 48 hours in advance to allow sufficient time for preparation and completion of your booking. In the event that we are fully booked, we may need to adjust the time or day.
As a small salon, it is challenging to fill last-minute spots, and we want to ensure that everyone has the opportunity for an appointment. We appreciate your understanding.
Service Changes
A non-refundable deposit is required for all services booked by new clients. This includes a $50 non-refundable deposit for styling and cuts, a $100 non-refundable deposit for all colour services, and a $100 non-refundable deposit is required for all nanoplasty hair straightening appointments. For hair extension appointments, a non-refundable 50% deposit is required. All deposits must be paid within 24 hours of booking to secure your appointment, otherwise your booking will be automatically cancelled. These deposits will be deducted from the total service cost on the day of your appointment.
We understand that life happens, and plans can change. However, we kindly request a minimum of 48 hours' notice should you need to cancel or reschedule your appointment. This ensures that your deposit can be transferred to your next service. Failure to provide the required notice will result in forfeiture of the deposit.
